FAQ

1. How do I contact Dreamade regarding my order?

If you have any questions about your order, please contact us at dreamade.official.us@gmail.com.

To help us assist you more efficiently, please include your order number and the email address used to place your order. If your order has already shipped, providing the tracking number may also help us locate your order more quickly.

Our customer service team aims to respond to most emails within one business day.

2. When will my order be shipped?

Most orders are processed within 1–2 business days, Monday through Friday.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Orders placed on weekends or holidays will generally begin processing on the next business day.

3. What shipping methods do you offer?

Depending on the size, weight, destination, and quantity of your order, Dreamade may use carriers such as UPS, USPS, FedEx, DHL Express, Pioneer, or other approved logistics providers.

Large or heavy items may be delivered by freight or truck.

The available shipping methods for your order will be displayed at checkout.

4. What is the estimated delivery time?

For eligible U.S. orders:

Standard Shipping: approximately 3–5 business days
Express Shipping: approximately 1–2 business days

These estimates apply after order processing.

Delivery times may vary depending on your location, carrier operations, severe weather, holidays, or other circumstances outside our control.

5. How do I cancel my order?

If you need to cancel your order, please contact us at dreamade.official.us@gmail.com as soon as possible.

Orders may generally be canceled before shipment, subject to order status and confirmation from our team.

Once an order has shipped, cancellation or package recall may not always be possible and additional shipping or recall fees may apply.

Please refer to our Return & Refund Policy for complete details.

6. What should I do if I haven't received my order?

First, please check your tracking information and confirm that the shipping address on your order is correct.

If the tracking shows that your package has been delivered but you cannot locate it, please contact the carrier and email us at dreamade.official.us@gmail.com with your order number and tracking information.

If necessary, we can assist with a carrier investigation. Carrier investigations may take approximately 7 days, depending on the circumstances.

7. What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible at dreamade.official.us@gmail.com.

Include your order number and clear photos or videos showing the damaged, defective, or incorrect item, including the packaging when relevant.

Our customer service team will review the information and help determine the appropriate solution.

8. When will I receive my refund after returning an item?

Once your returned item has been delivered to our warehouse and inspected, approved refunds are generally issued within 3–7 business days.

After the refund is issued, additional processing time may be required by your bank or payment provider before the funds appear in your account.

9. What warranty does my item have?

Eligible Dreamade products are covered by a 90-day limited warranty against qualifying product defects.

If you experience an issue during the warranty period, please contact us with your order number and relevant photos or videos.

Warranty coverage may vary depending on the nature of the issue and does not cover damage caused by misuse, improper assembly, normal wear and tear, or other non-product-quality issues.

10. How do I return an item?

Eligible items may be returned within 30 days of delivery.

Returned items generally need to be unused, undamaged, and in their original condition with the original packaging, accessories, manuals, parts, labels, and tags where applicable.

For returns that are not caused by damage, defects, incorrect items, or other Dreamade-related issues, return shipping costs may be the customer's responsibility.

Please contact dreamade.official.us@gmail.com before returning an item and review our Return & Refund Policy for complete return requirements.

11. Can I order replacement parts from Dreamade?

If your item is missing a part or a component becomes damaged, please contact us at dreamade.official.us@gmail.com with your order number, product information, and a photo or description of the required part.

Replacement part availability varies by product. Our team will review your request and let you know what options are available.