Terms of service
These Terms and Conditions (“Terms”) are entered into by and between you (“you,” “user,” “your,” or any applicable variant thereof) and Dreamade (“Dreamade,” “our,” “we,” or “us”).
These Terms, together with any documents expressly incorporated by reference and any other policies posted by Dreamade on the Website, govern your access to and use of the Dreamade website, dreamade.com (“Website”), including your purchase of products or services through the Website.
Please read these Terms carefully before accessing or using the Website, submitting any information to Dreamade, or purchasing any product or service through the Website.
1. General Conditions of Acceptance
1.1
A “user” is any person who accesses or uses the Website for any purpose, regardless of whether the user has a registered account on the Website, including any legal entity represented by a user under actual or apparent authority.
By accessing the Website or obtaining products or services through the Website, you are considered a user of the Website.
1.2
By accessing or using any part of the Website, you agree to accept and be bound by these Terms.
1.3
If you do not agree to all of these Terms, you may not access or use the Website.
These Terms may not be modified except as expressly provided by Dreamade or in writing by an authorized representative of Dreamade.
1.4
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
1.5
All information you provide through your access to or use of the Website is governed by our Privacy Policy.
By using the Website, you consent to our handling of your information in accordance with our Privacy Policy.
We may update our Privacy Policy from time to time, and the most current version will be available on the Website.
2. General Conditions of Use
2.1
You may only access or use the Website for lawful, personal, or legitimate business purposes and in accordance with these Terms.
2.2
Your use of the Website may periodically be interrupted due to circumstances including equipment malfunction, scheduled updates, maintenance, technical issues, or other circumstances.
We reserve the right to modify, suspend, or discontinue the Website or any part of it at any time, for any reason, at our discretion and without prior notice.
We will not be liable if all or any part of the Website is unavailable at any time or for any period.
3. Your Representations and Warranties
3.1
By accessing or using the Website, you represent and warrant that you are legally old enough to enter into these Terms.
You also agree to comply with all applicable laws, rules, and regulations governing your use of the Internet and the Website.
We reserve the right to review Website activity where reasonably necessary to determine compliance with these Terms.
4. Restrictions on Use
4.1
You agree not to access or use the Website or its contents for any unlawful purpose, violate any applicable international, federal, state, provincial, or local law or regulation, or encourage others to participate in unlawful activity.
4.2
You agree not to use the Website or its contents to harass, harm, abuse, insult, disparage, slander, intimidate, or unlawfully discriminate against any person.
4.3
You may not use Website content for commercial exploitation without our prior written permission.
You agree not to copy, reproduce, download, distribute, sell, resell, or otherwise commercially exploit Website content except as expressly authorized by Dreamade.
4.4
You may not use any search engine, robot, crawler, scraper, automated system, software, or similar device or process to access, copy, monitor, retrieve, or collect information from the Website for the purpose of creating a database, compilation, or collection without our prior written permission.
4.5
You must not upload, transmit, or distribute viruses, malware, malicious code, or other harmful technology through the Website.
You must not interfere with, circumvent, test, or compromise the security or proper operation of the Website, its systems, or associated networks.
4.6
You agree not to submit false, inaccurate, misleading, or fraudulent information through the Website.
4.7
You agree not to use the Website or its contents for any obscene, fraudulent, abusive, or otherwise unlawful purpose.
4.8
You may not use the Website or its content to transmit unauthorized advertising, promotional materials, junk mail, spam, or other unsolicited communications.
4.9
Your access to or use of the Website does not grant you ownership rights in any content, code, data, trademarks, designs, or other materials available through the Website.
4.10
Dreamade reserves all rights not expressly granted under these Terms.
We may take appropriate action, including legal action where necessary, in response to unlawful or unauthorized use of the Website.
5. Products or Services Obtained Through the Website
5.1
Dreamade makes reasonable efforts to display product images, colors, dimensions, and other information accurately.
However, we cannot guarantee that your device or display will accurately reproduce the actual appearance or color of a product.
5.2
Dreamade reserves the right to limit the sale of products or services to any person, geographic region, or jurisdiction where permitted by law.
Product descriptions, availability, and prices may change at any time without prior notice.
We reserve the right to discontinue any product or service and to refuse or cancel orders where reasonably necessary.
5.3
If we modify or cancel an order, we may attempt to notify you using the contact information provided when the order was placed.
You agree to provide current, complete, and accurate information for purchases made through the Website and to promptly update such information when necessary.
For additional information regarding returns and refunds, please review our Return and Refund Policy.
5.4
Expected or estimated delivery dates are estimates only.
Dreamade will not be responsible for delays caused wholly or partly by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, transportation interruptions, customs processing, or similar events.
6. Intellectual Property
6.1
The Website and its contents, features, and functionality, including information, software, text, graphics, images, video, audio, designs, layouts, and arrangements, are owned by Dreamade, its licensors, or other applicable rights holders and are protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, sell, create derivative works from, or otherwise infringe intellectual property contained on the Website.
We reserve the right to restrict or terminate access to users who infringe intellectual property rights.
6.2
Dreamade and related names, logos, product names, service names, designs, and slogans are trademarks or intellectual property of Dreamade or its applicable affiliates or licensors.
You may not use these marks without prior written permission.
All other trademarks displayed on the Website belong to their respective owners.
7. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms by posting an updated version on the Website.
Changes become effective once posted unless otherwise required by applicable law.
Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
8. Typographical Errors, Omissions, or Inaccuracies
8.1
Information on the Website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping costs, delivery schedules, availability, or other information.
Dreamade reserves the right to correct errors, update information, and cancel affected orders where reasonably necessary, including after an order has been submitted.
8.2
We are not obligated to update, amend, or clarify Website information except where required by applicable law.
9. Electronic Communications
By using the Website or submitting information through the Website, you consent to receive electronic communications from Dreamade where permitted by law.
You agree that agreements, notices, disclosures, and other communications provided electronically may satisfy applicable requirements that such communications be provided in writing.
10. User Comments and Submissions
10.1
If you submit comments, reviews, suggestions, proposals, ideas, plans, photographs, or other materials (“User Content”), you grant Dreamade the right to use, reproduce, edit, publish, display, distribute, and otherwise use such content as permitted by applicable law.
Unless otherwise agreed, we are not obligated to keep User Content confidential, compensate you for it, or respond to it.
10.2
User Content must not contain unlawful, defamatory, abusive, obscene, infringing, fraudulent, or otherwise objectionable material.
We reserve the right, but are not obligated, to monitor, edit, remove, or refuse User Content that violates these Terms or applicable law.
10.3
You represent and warrant that you own or otherwise have the necessary rights to submit your User Content and permit Dreamade to use it as described in these Terms.
11. Third-Party Content and Links
11.1
The Website may contain content, products, services, or links provided by third parties.
Third-party links may direct you to websites that are not owned or controlled by Dreamade.
The inclusion of such links does not necessarily constitute our endorsement of those third-party websites, products, or services.
We encourage you to review the policies and terms of any third-party website before using it.
11.2
To the fullest extent permitted by law, Dreamade is not responsible for harm, damages, losses, or disputes arising from third-party websites, products, services, or transactions.
Questions or complaints regarding third-party services should generally be directed to the applicable third party.
12. Registered Users
12.1
You may not be required to register for an account to browse or purchase through the Website.
If you create an account by providing the requested information, you will be considered a registered user.
12.2
You are responsible for maintaining the confidentiality and security of your account credentials.
You are responsible for activity conducted through your account and for ensuring that persons who use your account comply with these Terms.
12.3
You may not sell, assign, transfer, disclose, or otherwise provide your account credentials to another person without authorization.
Dreamade is not responsible for losses resulting from your failure to maintain the security of your account credentials.
12.4
We may suspend or terminate an account if you violate these Terms, provide inaccurate or fraudulent information, or engage in conduct that may cause financial loss, security risks, or legal liability.
12.5
Dreamade reserves the right to refuse account registration where reasonably permitted by law.
12.6
You may not create an account for the primary purpose of unlawfully monitoring, copying, or exploiting the Website or its functionality for competitive purposes.
12.7
You agree to notify us promptly if you become aware of unauthorized access to or use of your account.
13. Copyright Policy
If you believe that content available through our Website infringes your copyright, please provide us with:
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Your name and contact information;
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A description of the copyrighted work you believe has been infringed;
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Identification of the allegedly infringing material and its location;
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A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or applicable law;
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A statement that the information provided is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner; and
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Your physical or electronic signature.
Please send copyright-related notices to:
dreamade.official.us@gmail.com
We may request additional information where necessary to evaluate a copyright claim.
14. Disclaimer of Warranties and Limitation of Liability
We do not guarantee that access to or use of the Website will always be uninterrupted, timely, secure, or error-free.
To the fullest extent permitted by applicable law, the Website and its contents are provided on an “as is” and “as available” basis.
Dreamade makes no representations or warranties except those expressly required by applicable law.
To the fullest extent permitted by applicable law, Dreamade and its affiliates, directors, officers, employees, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your access to or use of the Website or products or services obtained through the Website.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
15. Dispute Resolution
15.1
Before initiating formal legal proceedings regarding a dispute related to the Website or a purchase, please contact our customer service team at:
dreamade.official.us@gmail.com
We will make reasonable efforts to address your concern.
15.2
Where permitted by applicable law, disputes that cannot be resolved informally may be subject to arbitration or other dispute-resolution procedures agreed upon by the parties or required under applicable law.
15.3
Any time limit applicable to bringing a claim will be governed by applicable law.
15.4
Dreamade may seek injunctive or other equitable relief where reasonably necessary to protect its intellectual property, Website, systems, or legal rights.
16. Governing Law
These Terms and any separate agreements through which Dreamade provides products or services will be governed by and construed in accordance with applicable United States law and the laws applicable to Dreamade’s operations, without limiting any mandatory consumer rights or protections available under applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Dreamade and its applicable affiliates, officers, directors, employees, agents, contractors, licensors, suppliers, and service providers from claims or demands arising from your unlawful misuse of the Website, violation of these Terms, violation of applicable law, or infringement of third-party rights.
18. Termination
18.1
Obligations and liabilities incurred before termination of these Terms will survive termination where applicable.
18.2
These Terms remain effective until terminated by you or Dreamade.
You may terminate your use of the Website at any time by discontinuing access to and use of the Website.
18.3
We may suspend or terminate your access to or use of the Website if you violate these Terms or engage in fraudulent, unlawful, abusive, or harmful conduct.
You remain responsible for amounts properly due before termination.
19. Severability and Waiver
19.1
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will remain in effect.
19.2
Failure by Dreamade to enforce any provision of these Terms does not constitute a waiver of that provision.
19.3
Any waiver applies only to the specific circumstances for which it was provided unless otherwise expressly stated.
20. Geographic Availability
Dreamade primarily operates the Website for customers in markets where its products and services are made available.
Products, shipping methods, services, and promotions may not be available in every location.
If you access the Website from outside the United States, you are responsible for complying with applicable local laws.
21. Coupon Policy
Dreamade encourages customers to take advantage of eligible coupon codes, discounts, and promotional offers available through dreamade.com, email communications, or other official Dreamade promotional channels.
Your redemption of Dreamade coupons indicates your acceptance of the following conditions:
a.
Dreamade coupons may only be used for eligible purchases made through dreamade.com.
b.
Certain coupons may require a minimum order value, selected products, specified quantities, customer eligibility, or other promotional conditions.
c.
Coupons must be redeemed before their stated expiration date.
d.
Coupon codes have no cash value. In the event of a return, refunds will generally be based on the amount actually paid for the returned product.
e.
Customers are responsible for ensuring that a coupon has been successfully applied before completing checkout.
Once an order is submitted and payment is completed, discounts generally cannot be applied retroactively.
f.
Coupon codes are generally not retroactive, and price adjustments will not normally be issued for orders placed before a promotion begins.
g.
Unless otherwise stated, redeemed coupon codes will not be reissued.
h.
Unless otherwise specified, only one coupon code may be used per order.
i.
Certain coupon codes may be limited to one use per customer or account.
j.
Dreamade may modify, deactivate, or discontinue promotional codes where permitted by law.
Information displayed on third-party coupon websites may be outdated or inaccurate, and all promotions are subject to the terms published by Dreamade.
k.
Coupon codes generally cannot be combined with other discounts, offers, or reward programs unless expressly stated.
For questions regarding coupons or payments, please contact:
dreamade.official.us@gmail.com
22. Price Adjustment Policy
Dreamade aims to provide competitive prices while maintaining product quality and customer experience.
Where applicable, Dreamade may provide a one-time price adjustment if an eligible product purchased directly through dreamade.com is reduced in price within 7 days after the order was placed.
Please note:
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Price adjustment requests must be made within 7 days of the original order date.
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Dreamade does not price match other retailers, marketplaces, or third-party sellers.
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Purchases made through third-party platforms are not eligible for price adjustments.
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Products purchased using promotional codes or other discounts are generally not eligible for an additional price adjustment.
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Clearance or final-sale items are not eligible.
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Price adjustment requests must be submitted directly by the customer who placed the order.
To request a price adjustment, please contact:
dreamade.official.us@gmail.com
Please provide your order number and details of the applicable price change. We will generally respond within 48 hours.
23. Entire Agreement
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other applicable policies displayed on dreamade.com, constitute the entire agreement between you and Dreamade regarding your access to and use of the Website.
These Terms supersede prior communications relating to the same subject matter to the extent permitted by applicable law.
24. Carrier Delivery Guarantees
Where an expedited carrier service includes an applicable delivery guarantee, Dreamade may assist customers with eligible carrier claims where appropriate.
Any carrier guarantee may be subject to the carrier’s own terms, exclusions, service restrictions, delivery schedules, and claim requirements.
Delays caused by incorrect or incomplete addresses, severe weather, force majeure events, service interruptions, customer unavailability, weekends or holidays, or other circumstances excluded under the applicable carrier’s terms may not qualify for reimbursement.
For assistance regarding an eligible delivery issue, please contact: