Refund policy
Dreamade is dedicated to providing quality products for home, garden, outdoor living, furniture, seasonal décor, and everyday lifestyle needs.
At Dreamade, we are committed to creating practical, reliable, and easy-to-use products. We value our customers' feedback and continuously work to improve our products and services.
Product Returns
We understand that sometimes an item may not meet your needs or may not fit your space or décor. If you are not satisfied with your purchase, you may request a return within 30 days from the delivery date.
All returned items must be unused, unwashed, undamaged, and in their original condition. All original packaging, labels, accessories, manuals, parts, and tags must remain intact and be included with the return.
Promotional items, flash sale items, clearance items, and products marked as “Final Sale” are not eligible for partial refunds, exchanges, or returns unless the item arrives damaged or defective.
Items That Cannot Be Returned or Exchanged
The following items are generally not eligible for return or exchange:
- Sale items
- Customized items
- Offline purchases, including items or parts not listed on our website
- Products marked as “Non-returnable” on the product page
- Bundled discount items unless the entire set is returned
- Products that have been assembled or disassembled
- Any item returned more than 30 days after the delivery date
If an item arrives damaged or defective, the exclusions above do not apply. Please provide relevant photos or videos and contact us so that we can assist you.
Original Packaging Requirement
Returned items must remain in brand-new, unused condition and should be returned in their original packaging.
If the original packaging is no longer available, a $45 repackaging fee per item may be deducted from your refund.
How to Request a Return
To initiate a return for a refund or exchange, please contact us at:
dreamade.official.us@gmail.com
Once your return request is approved, return instructions and, where applicable, a return shipping label will be provided.
If you arrange the return shipment yourself, please email us the return tracking number after the package has been shipped.
Please send approved returns to:
Dreamade
295 Southcreek Parkway, Building A
Romeoville, IL 60446
United States
Note: This address is for approved returns only and should not be used for general customer service inquiries.
Return Shipping Costs and Refunds
Original shipping charges are non-refundable.
Unless the return is caused by a damaged, defective, incorrect, or otherwise eligible product issue attributable to Dreamade, customers are responsible for return shipping costs.
If you are unable to arrange return shipping yourself, we may provide a return shipping label. The applicable return shipping cost may be deducted from your refund.
Once the returned item has been received and inspected, we will process the eligible refund to your original payment method.
Refunds are generally processed within 3–7 business days after approval. Your bank or payment provider may require additional time to post the refund to your account.
If you cannot find the information you need in this Return and Refund Policy, please contact us at dreamade.official.us@gmail.com for assistance.
Order Cancellations
Order Cancellation Before Shipment
If you need to cancel your order, please contact us within 24 hours of placing the order to request a full refund.
To request a cancellation, please email:
dreamade.official.us@gmail.com
If your cancellation is approved before shipment, the refund will be issued to your original payment method, generally within 3–7 business days.
Please note that order processing and shipment may occur quickly. A cancellation request is not guaranteed until it has been confirmed by our customer service team.
Order Cancellation After Shipment
If your order has already shipped but has not yet been delivered, please contact us at dreamade.official.us@gmail.com as soon as possible to request a shipment recall.
If the carrier successfully recalls the package, you will receive a refund minus a $21 recall fee per package.
For example, if an order is shipped in multiple packages, the recall fee may apply separately to each successfully recalled package.
Refunds for successfully recalled packages are generally issued to the original payment method within 3–5 business days after the recall is confirmed.
Shipment recall is generally available only for eligible UPS Ground and FedEx shipments.
Packages shipped by truck freight, UPS SurePost, USPS, or other non-recallable services may not be eligible for recall. In such cases, customers may need to refuse the shipment at delivery or follow the standard return process after delivery.
If a recall attempt fails, we will notify you by email and provide further instructions.
Returned Products and Order Issues
For all returns, please contact us before sending the item back so that we can provide the appropriate return instructions.
Defective Item
If you believe you have received a faulty or defective product, please contact us at:
dreamade.official.us@gmail.com
Please provide your order number and clear photos or videos showing the issue.
Our customer service team will review the case and generally respond within 48 hours.
Depending on the circumstances, we may provide replacement parts, a replacement product, a partial refund, or a full refund.
Received the Wrong Item
We carefully inspect and prepare orders before shipment, but occasionally an incorrect item may be sent.
If you receive the wrong item, please contact us at dreamade.official.us@gmail.com.
Depending on the situation, you may be offered the option to keep the incorrect item with a partial refund or return it for the correct item or a full refund.
Where appropriate, we may provide a prepaid return shipping label at no additional cost.
Item Damaged During Transit
If your item arrives damaged, please contact us as soon as possible at dreamade.official.us@gmail.com.
If the damage is clearly visible at the time of delivery, we recommend refusing the delivery where possible.
Please provide photos and/or videos showing the damaged product, packaging, and shipping label.
We may work with the shipping carrier to submit a damage claim and arrange a replacement, replacement parts, partial refund, or full refund depending on the circumstances.
Missing or Lost Item
If you believe your package is missing or lost, please email dreamade.official.us@gmail.com with your order number and tracking number.
We may initiate a lost-package investigation with the shipping carrier.
Carrier investigations may take approximately 7 days or longer before formal confirmation is received.
Item Received Not as Described
If the product you receive is materially different from its description, please contact us at dreamade.official.us@gmail.com.
Depending on the circumstances, you may be offered a partial refund to keep the item or may return the product for an eligible refund.
Pricing or Order Errors
Dreamade reserves the right to cancel an order and issue a refund in cases involving pricing errors, inventory errors, payment issues, suspected fraud, or other circumstances that prevent the order from being fulfilled.